You can deposit using Apple Pay, PayPal, Visa Debit, Mastercard Debit, Trustly, Paysafecard, or MuchBetter. All deposits process instantly and appear in your balance immediately.

The minimum deposit is £10 for all methods, with one exception: Paysafecard allows deposits from £5. The maximum per transaction is £5,000, a standard limit tied to UK affordability and Source of Funds measures under UKGC regulations.

We charge no deposit fees. All transactions are processed in GBP.

Because you complete full identity verification at registration before making your first deposit, there are no verification holds at the cashier. Once you select your method and confirm the amount, the funds hit your account and you can play.

A note on card payments: we accept Visa Debit and Mastercard Debit only. Credit cards are not available for gambling deposits in the UK.

CarloSpin Casino operates under a B2C Premium Remote Casino Operating License issued by the UK Gambling Commission. Our license number is 53922, and you can verify it directly on the UKGC public register at any time. This license ensures we meet the strictest regulatory standards in the gambling industry, including mandatory player protection, anti-money laundering controls, and responsible gambling obligations.

Player funds are held in segregated accounts, separate from operational business accounts. This means your deposits are protected even in the unlikely event of company insolvency. All payment transactions are secured with 256-bit SSL encryption, and we do not charge fees on deposits or withdrawals.

Identity verification is completed at registration before you can deposit or play. We use LexisNexis and Equifax for instant electronic verification—the same enterprise-grade systems used by UK banks and financial institutions. Your documents are encrypted, never shared with third parties for marketing purposes, and processed in full compliance with UK GDPR regulations. If electronic verification cannot be completed instantly, our manual document review is finalized within 12 hours.

For transactions over £5,000, automated Source of Funds protocols are triggered. This is a legal requirement designed to protect you from fraud and financial crime, not a discretionary policy.

Our platform has passed the rigorous security and compliance vetting required by both the Apple App Store and Google Play Store, where our native apps are available for download. These approvals serve as additional third-party validation of our security infrastructure.

If you have questions about how we handle your data or funds, our support team is available 24/7 via live chat and email.

Live Chat is available 24/7 for questions about withdrawals, bonus terms, account verification, or game rules. Connect directly with a support agent without automated bot filters. The same applies to email support, which runs around the clock and handles more complex queries or document submissions related to KYC or Source of Funds checks.

For issues that require more detailed explanation—such as account restrictions, verification delays, or withdrawal queries above standard limits—we operate a Callback Phone Service between 08:00 and 20:00 GMT. Submit your number through your account dashboard, and we will return your call within the operating window. This is not a premium-rate line; you leave your details, and we call you back at no cost.

Email remains the primary channel for forwarding identity documents, proof of address, or Source of Funds documentation required under UKGC regulation. While Live Chat agents can guide you through the process, scanned documents and bank statements must be submitted via email for compliance review.

All support is delivered in English and operates on GMT. Response times for Live Chat typically fall under two minutes during standard hours. Email queries are processed within 12 hours, though Source of Funds reviews may take longer depending on the complexity of documentation provided.