Who you're writing to here
This page belongs to Carlospin Casino's independent review coverage, not to the operator itself. If you've got a question about something written on this site – a figure, a claim, an omission you think we've got wrong – this is the right inbox. If your question is about your own account, a deposit or a bonus that hasn't landed, read on before you send anything, because we won't be able to help with that part.
The boundary of what we handle
We're an information portal. We don't hold player accounts, we can't see anyone's balance, and we have no way to approve a withdrawal, credit a bonus or reset a password. Questions like "why hasn't my payout arrived" or "why won't my bonus code apply" need to go to the platform that actually runs the account, not to us – however clearly you explain the problem, we simply don't have access to the systems that could fix it.
- Corrections or feedback on something published here
- General queries about how our review process works
- Data protection or privacy requests concerning this site
- Reports of inaccurate or out-of-date information on a page
Email address and response times
Write to [email protected] and put a short subject line on it – which page, which section, what's wrong. We aim to reply within 48 hours, though a query that needs us to re-check a source can take a little longer. We read every message ourselves; there's no ticket queue and no auto-reply pretending to be a person.
Operator support channels for account matters
For anything tied to a real account – deposits, verification, a stuck withdrawal, a bonus dispute – the operator's own support team is the only one with the access to sort it. That means going through the operator's own support channels on its platform, where live chat and email are typically both available. [email protected] is our inbox, not theirs, and forwarding an account issue to us just adds a delay before someone tells you the same thing.
Why this distinction matters
Keeping the two roles separate is the whole point of running an independent site. We check terms, compare figures against what the operator actually publishes, and flag where the numbers don't add up – work that only means something if we're not also the ones taking your deposit. Mixing the two would make our reviews a lot less worth reading, which is exactly the outcome we're trying to avoid.
Escalating a complaint
If a complaint with the operator itself hasn't been resolved to your satisfaction, that's a matter for the operator's own complaints procedure and, where applicable, the licensing authority named in its terms – not for this portal. We're happy to hear about a pattern of unresolved complaints for our own research, but we can't intervene in an individual case.
Gambling is meant to stay entertainment, and if it's stopped feeling that way, free and confidential support is available from BeGambleAware or the National Gambling Helpline on 0808 8020 133 (24/7). This site is intended for adults aged 18+ only.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.